FAQs
Frequently Asked Questions
4-in-1 Year-Round Climate Control;
Smart Controls & Silent Operation;
High-Efficiency Cooling & Heating Power;
Eco-Friendly & Cost-Saving.
We offer a variety of secure and convenient payment options to ensure a smooth shopping experience:
For any payment-related questions, feel free to contact our customer service team—we’re here to help.
At TMWINGS, we offer free shipping on all orders. Once your order is placed, it will be processed within 0-1 business days. You will receive an email confirmation with your tracking number as soon as your order is shipped. Delivery times typically range from 0-8 business days, depending on your location.
We ship to most locations across North America. For remote or rural areas, delivery times may vary slightly. Please contact our customer support team if you have any specific shipping needs or inquiries.
We want you to love your TMWINGS towel warmer. If you’re not completely satisfied with your purchase, we offer a 30-day return and exchange policy.
Please note that shipping fees for returns are the responsibility of the customer unless the item is damaged or defective upon arrival.
For any further assistance, feel free to contact our customer support team. We're here to help!
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This unit has a SEER2 (cooling efficiency) rating of 19.00 and a HSPF2 (heating efficiency) rating of 8.50, which makes it a highly efficient model compared to similar units.
SEER2 (Seasonal Energy Efficiency Ratio 2) measures how efficiently the unit cools over an average cooling season. Higher values mean better energy savings.
HSPF2 (Heating Seasonal Performance Factor 2) measures heating efficiency during the heating season. Again, the higher the rating, the more efficient the unit.
Yes, our split air conditioners are equipped with both cooling and heating functions, making them suitable for year-round use.
The outdoor unit can be installed on the ground using a concrete pad and anchor bolts, or mounted on a wall bracket. The bracket and wall must support at least four times the unit’s weight or 441 lbs, whichever is greater.
Yes, professional installation by a licensed HVAC technician is highly recommended. Improper installation may lead to safety issues, reduced performance, and voided warranties.
We recommend:
Cleaning the indoor air filters every 2–4 weeks
Having a professional service the system once a year
Regular maintenance ensures better performance and prolongs the unit’s lifespan.